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Privacy Policy


At Kanga Services Courier S.A, based in Greece, in the city of Athens, at 15 - 17  ,Virginia Benaki Str,  (VAT No. 094433063 ) (hereinafter referred to as "The Company"), we fully respect our customers and rely on protecting your privacy as our priority.

For all of our services, the data controller - the company responsible for protecting your privacy - is Kanga Services Courier S.A

This Privacy Policy has been enacted by us in order to inform you of our Company's policy regarding your personal data that you grant us so that you know the purpose of our processing by us, the category of recipients, and the procedures you can take to exercise your legal rights.

At Kanga Services Courier S.A  having the strategic goal of ensuring the utmost protection of our customers' personal data, we consider it our duty to inform you of our practices as well as the choices and rights you have with regard to the collection and processing of your personal data.

This Policy and its Terms may be updated at regular intervals and you should, therefore, be regularly informed and check for any changes.


The term "personal data", as used in this Policy, refers to information of the data subjects, namely natural persons, whether individuals or professionals, such as name, postal address, e-mail address, telephone number, etc. that can be used to identify the identity of a customer or visitor to the site.


Processing of Personal Data is the collection, registration, organization, storage, adaptation, modification, retrieval, search of information, use, transmission to third parties, dissemination, association, combination, restriction, deletion and destruction of Personal Data of individuals.


We collect information about you, among others, in the following cases:

A. when contacting us directly, through our call center to request information

B. during your visit to the Website.

C. if you respond to our actions to promote or request information, e.g. by filling out an answer form or by entering your data online on our website via the contact form.

D. to register as a member and create an Account

E. if you provide personal data on behalf of a third party, you should ensure that the third party has previously become aware of this Policy. If you are under 16, you should not provide us with any information for you unless you have the consent of the person in charge of your parenting. Please help us to keep your information up to date by informing us of any changes to your personal data.


The following categories of data relating to you may be collected and further processed through the various services and contact media described in this Policy:

A. Communication Data: e.g. name, telephone numbers, fax number, e-mail address, email address, zip code,

B. Website Use & Contact: IP, Browsing details for Statistics

C. Information about the reasons for contacting us: information regarding reasons of interest, support services, requests for our services, including complaints and claims.

D. The Website may use cookies to improve the user experience while browsing and to improve the overall quality of its services. Cookies are small text files that are sent to a user's computer when they visit a site. Cookies are stored on the visitor / user's hard disk, but they do not know any document or file from their computer. They are used to facilitate visitor / user access to specific services for statistical purposes in order to determine the areas in which these services are useful or popular or for marketing purposes. The visitor / user / member of the Site may configure his / her browser in such a way as to prohibit the reception of all cookies or to notify him / her when sending a cookie. However, a visitor / user / member of the Site should be aware that certain features or services of the Site may not function properly without cookies.

We collect the above necessary information from you, which you voluntarily give us.


We do not make decisions, nor do we create profiles based on automated processing of your data.


For your data relating to your above actions, the legitimacy of  processing is based on your own consent.



The personal data you declare anywhere on the pages and services of our website are solely for the purposes of providing our services and communicating with you for your information.

Personal data declared by the user / member anywhere on the Website are intended solely to ensure the operation of the services provided and the legality of the communications concerned and may not be used by any third party not authorized in accordance with the provisions of the General Rules for (EU) 2016/679, national legislation and related acts of the Data Protection Authority, Law 3471/2006 and the ePrivacy Directive (2002/58 / EC, amendment 2009/136 / EC) youn today on the protection of personal data processing. Finally, using the services of the Site, other information may be requested or collected for statistical purposes, which are however disconnected from the user's / member's personal data in accordance with the legislation on the protection of personal data.

The company operates in accordance with applicable Greek and Community law and keeps your personal data securely.

In summary, we ask for as much information as we need , so you will enjoy a special browsing experience, service based on your needs and communication with you. We therefore collect your information for the purpose of supporting our visitors, providing our services and communicating.

In particular, we collect your information for the purpose of registering you as a member of the site and communicating with you for services you have requested or information about our services.


The recipients of the Data are the absolutely necessary staff and associates of the Company, who are committed to maintaining confidentiality. We may share or disclose your data when you have explicitly requested it or when required by law.


Data processors have agreed and committed to the Company:

to keep confidentiality,
not to send data to third parties without the Company's permission,
to take appropriate security measures,
comply with the legal framework for the protection of personal data, in particular the GDPR Regulation.



The data provided by you will be retained / stored by us only for as long as it is required to fulfill the purpose for which you have communicated your data to us and in compliance with the applicable laws.

In particular, your data is retained by obtaining the relevant consent, which is calculated by your voluntary release and after you have become aware of the Privacy Policy posted on the homepage of our website and until you recall it by sending us request in the Company's mail or when it will not be necessary for the above purposes

We restrict access to your data to the authorized persons who need to use them for that purpose.


We are committed to protecting your Personal Data. We have taken appropriate organizational and technical measures to secure and protect your data from any form of accidental or fraudulent processing. The site has an SSL certificate installed to encrypt and securely manage your personal data and browsing data

These measures will be reviewed and amended as necessary to ensure that your personal data are kept more secure.

The processing of your Data in any way is only permitted by our authorized persons, employees and associates solely for the purposes stated above.


A. You have access to your personal data.
This means that you have the right to be informed by us about whether and which data we process. If we process any stored data you may ask to be informed about the purpose of the processing, the type of data we keep, who we give it, how long we store it, whether it is automated to make decisions, but also about your other rights, correcting, deleting data, limiting processing and submitting a complaint to the Data Protection Authority.

B. You have the right to correct inaccurate personal data.
If you find that there is an error in any personal data you have in your possession, you can apply for it to be corrected.

C. You have the right to delete / the right to oblivion.
You may ask us to delete your data if it is no longer necessary for the above mentioned processing purposes or you wish to withdraw your consent if this is the only legal basis.

D. You have the right to transfer your data.
You may ask us to receive in a readable form the data you have provided or ask us to forward it to another controller.

E. You have the right to restrict your processing.
You can ask us to restrict your data processing for as long as your processing objection is pending.

F. You have a right to object to the processing of your data.
You may oppose the processing of your data or obtain your consent and we will stop processing your data unless there are other compelling and legitimate reasons that prevail over your right.


For these purposes, your request should be addressed in writing to the company by email: courier@kanga.gr.

For any questions or suggestions or statements related to these issues, please contact us by email or by using the contact form.

In the above ways, you can still contact us for more information on the evolution of your requests.


We will respond to your requests free of charge, without delay, and in any case within (1) one month after we receive your request. However, if your request is complex or there are a large number of your requests, we will notify you within one month if we need to take another two (2) months extension within which we will respond to you.

If your claims are manifestly unfounded or excessive due to their recurring nature, we may impose a reasonable fee, taking into account the administrative costs of providing information or executing the requested action or refusing to respond to the request.

pplicable law

We process your Data in accordance with the General Personal Data Protection Regulation 2016/679 / EU and in general the current national and European legal and regulatory framework for the protection of personal data.


You have the right to file a complaint with the Personal Data Protection Authority (post office Kifissias 1-3, PC 115 23, Athens, tel. 2106475600, e-mail contact@dpa.gr) if you believe that your processing of your Personal Data violates the applicable national and regulatory framework for the protection of personal data.


We will update this Policy whenever necessary. If there are any significant changes to the Policy or the way we use your Personal Information, we will notify you either by posting a notice at a prominent point before the changes take effect or in any other appropriate manner. We encourage you to read this Policy at regular intervals to know how your Data is protected.

The Company is the Data Processor responsible for processing. In the event of a violation or leakage of your personal data, in spite of our compliance with all reasonable security measures, you will be informed within 72 hours of becoming aware, as well as the Data Protection Authority as defined by the General Regulations for Protection of Personal Data 2016/679 / EU.


How do you contact us?

If you:

You have questions or comments about this notification / update.
You would like to stop our briefing.
You want to exercise any of your rights as described above or you have to make a complaint.

Please do not hesitate to contact us either by mail to the contact details we provide below or by e-mail at courier@kanga.gr

Or you can write to us at: 15-17 Benaki Benaki, Athens.

We may change this page at intervals to better respond to and update how we process your data.

Please be aware of our privacy policy when using our services.



Virginia Benaki 15-17
+30 210 6466400